Refund policy

At Lumié, we are committed to offering premium jewellery crafted with care and attention to detail. Your satisfaction means everything to us.

Returns

We offer a 7-day return policy from the date of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.
• The product must be returned in its original packaging.
• Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items are not eligible for return:

• Earrings (for hygiene reasons)
• Customized or personalized jewellery
• Gift cards
• Products purchased during special sale events unless damaged or defective

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Order number
• Clear images/videos of the product
• Packaging images

Our team will review the issue and arrange a replacement or refund if approved.

Refund Process

Once your returned item is received and inspected:

• Approved refunds will be processed within 5–7 business days.
• Refunds will be credited to the original payment method.
• COD orders may require bank account details for refund processing.

Exchange Policy

We currently offer exchanges only for damaged or defective products.

Contact Us

For any return or refund related queries:

Email: lumie.jewel26@gmail.com

Phone: